Contact Herald Lab — Surname History PDF Help & Refunds
Real people · Clear answers · Digital only
Contact Herald Lab
Questions about a surname-history PDF, an Executive document, an anniversary Dual pack, languages, delivery timing, or a refund? Write us. We read every message — and we answer with the same honesty we put on the documents.
Email (fastest)
Please include:
- The last name to research (both surnames for Dual documents)
- Optional country or region if you know where the family name is associated
- Your order number if you already ordered
- Preferred PDF language if you are asking before checkout
What to expect — our reassurance
- Digital PDF only. Nothing is mailed. No parchment in the post, no frame, no tracking number.
- ~24-hour research. Custom packs are typically emailed within 24 hours of a paid order. Instant templates are available immediately after checkout.
- 100% research guarantee. If we cannot research the surname, we refund the full purchase price. See the refund policy.
- Honest heraldry. Arms associated with a surname are not a universal entitlement. We say so on every document.
- We keep you informed. If research takes longer than usual, we email you — you are not left guessing.
Before you write — quick links
- How it works — the full process in six steps
- FAQ — delivery, Standard vs Executive, languages, dual-name gifts
- About Herald Lab — who we are and what we will (and will not) claim
- Digital delivery policy — Shopify labels it “Shipping”; we deliver PDFs by email
Ready to order?
Standard $49 → Executive $99 → Dual $89 →
Studio address (correspondence only — no walk-in retail, no PDF pickup):
Herald Lab / Adv Webbing
6265 Greenwich, San Diego, CA 92122, United States
info@heraldlab.com